General terms and conditions of sale
Online general terms and conditions of sale
These general terms and conditions of sale are up to date as of 10.29.2025.
Definitions
These general terms and conditions of sale (hereinafter "gtc") are offered by the micro-enterprise antoine laure (hereinafter "the micro-enterprise"), registered in the trade and companies register of brionne under number 920547247.
Its non-premium rate telephone number is 07 69 13 88 58, and its email address is antoine.laure@frenchmadeasy.com.
The micro-enterprise is the owner and publisher of the website https://frenchmadeasy.com/ (hereinafter "the site"). The site is hosted by hostinger international ltd, domiciled at 61 lordou vyrona, 6023 larnaca, cyprus, reachable at +370 645 03378.
The site offers the customer (hereinafter "the customer") the possibility of distance online french courses (hereinafter the "services").
Before any use of the site, the customer must ensure that they have the technical and computer means allowing them to use the site and order the services on the site, and that their browser allows secure access to the site. The customer must also ensure that the computer configuration of their hardware/equipment is in good condition and does not contain any viruses.
Application and enforceability of the gtc
The purpose of these gtc is to define all the conditions under which the micro-enterprise markets the services as offered for sale on the site to customers. They therefore apply to any order (hereinafter "order") of services placed on the site by the customer.
The customer declares to have read and accepted these gtc before placing their order.
The validation of the order therefore constitutes acceptance of these gtc. These are regularly updated; the applicable gtc are those in force on the site on the date the order is placed.
Any contrary condition set by the customer would therefore, in the absence of express acceptance, be unenforceable against the micro-enterprise regardless of when it may have been brought to its attention.
The fact that the micro-enterprise does not avail itself at a given time of any provision of these gtc cannot be interpreted as a waiver to avail itself later of any provision of the said gtc.
Ordering services on the site
The micro-enterprise reserves the right to correct the content of the site at any time.
The customer selects the service(s) they wish to purchase, and can access the summary of their order at any time.
The order summary presents the list of the service(s) that the customer has selected, and includes any additional costs such as the delivery price added to the price of the service(s) in the order. The customer has the possibility to modify their order and correct any errors before proceeding with the acceptance of their order.
After having accessed the summary of their order, the customer confirms the acceptance of their order by checking the gtc validation box, then by clicking on the order validation icon. The mention "order with obligation to pay" or a similar unambiguous formula appears next to the order validation icon to ensure that the customer explicitly acknowledges their obligation to pay for the order.
After acceptance of the gtc and validation of the order with obligation to pay, the contract is validly concluded between the micro-enterprise and the customer and binds them irrevocably.
After the validation of their order and in order to be able to proceed to payment, the customer enters the contact details at which they wish to receive the services, and billing details if they are different. The delivery process is described in article 5 of these gtc.
The micro-enterprise then sends them an order confirmation by email, including the elements of their order summary and the delivery and, where applicable, billing addresses provided.
After having validated their delivery and, where applicable, billing details, the customer proceeds to pay for their order according to the terms specified below.
Price and payment terms of the order
The prices are mentioned on the site in the descriptions of the services, in euros, excluding tax and including all taxes.
The total amount is indicated in the order summary, before the customer accepts these gtc, validates their order, fills in and validates their delivery and, where applicable, billing details, and proceeds to payment. This total amount is indicated including all taxes.
The order for services on the site is payable in euros. The entire payment must be made on the day of the order by the customer, by credit card or bank transfer, unless special conditions of sale are expressly accepted by the customer and the micro-enterprise.
In the event of payment by credit card, the site uses the paypal security system, a service provider specialized in securing online payments. This system guarantees the customer complete confidentiality of their banking information. The bank transaction by credit card, carried out between the customer and the secure system, is therefore fully encrypted and protected. The customer's banking details are not stored electronically by the micro-enterprise.
The customer guarantees the micro-enterprise that they have the necessary authorizations to use the payment method when placing the order.
The micro-enterprise reserves the right to suspend or cancel any execution and/or delivery of an order, regardless of its nature and level of execution, in the event of default of payment or partial payment of any sum due by the customer to the micro-enterprise, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the site and the payment of an order.
Use of services/delivery
The service(s) is (are) automatically delivered to the customer upon validation of their order.
The customer must ensure that the information provided when placing their order is correct.
The micro-enterprise will also not be responsible if the non-receipt of the services is due to the act of a third party outside its intervention or in case of theft.
Customer service
For any request for information, clarification or for any complaint, the customer must contact, as a priority, the customer service of the micro-enterprise, in order to allow the latter to try to find a solution to the problem.
The customer service of the micro-enterprise is accessible from 9 a.m. to 6 p.m. from monday to friday using the following contact details:
Telephone: 07 69 13 88 58
Email: antoine.laure@frenchmadeasy.com
Mail: 4 rue du général de gaulle, 27800 brionne, france
Customer obligations
The customer agrees to respect the terms of these gtc.
The customer agrees to use the site and the services in accordance with the instructions of the micro-enterprise.
The customer agrees that they use the site only for their personal use, in accordance with these gtc. In this regard, the customer agrees to refrain from:
Using the site in any illegal manner, for any illegal purpose or in any manner inconsistent with these gtc;
Selling, copying, reproducing, renting, lending, distributing, transferring or sub-licensing all or part of the contents appearing on the site or decompiling, reverse engineering, disassembling, modifying, displaying in a form readable by the customer, attempting to discover any source code or using any software activating or comprising all or part of the site;
Attempting to gain unauthorized access to the site's computer system or engaging in any activity that disrupts, degrades the quality of, or interferes with the performance of or impairs the functionality of the site;
Using the site for abusive purposes by voluntarily introducing viruses or any other malicious program and attempting to access the site in an unauthorized manner;
Infringing the intellectual property rights of the micro-enterprise;
Denigrating the site.
If, for any reason, the micro-enterprise considers that the customer does not comply with these gtc, the micro-enterprise may at any time, and at its sole discretion, remove their access to the site and take any measures including any civil and criminal legal action against them.
Right of withdrawal
In accordance with articles l.221-18 and following of the consumer code, the customer has a period of 14 days from the validation of their order on the site to exercise their right of withdrawal from the micro-enterprise, without having to justify reasons or pay a penalty.
All products/services may be subject to withdrawal, except those excluded by article l. 221-28 of the consumer code, reproduced below:
The right of withdrawal cannot be exercised for contracts:
For the supply of services fully performed before the end of the withdrawal period and whose execution has begun after prior express agreement of the consumer and express waiver of their right of withdrawal;
For the supply of goods or services whose price depends on fluctuations in the financial market beyond the professional's control and likely to occur during the withdrawal period;
For the supply of goods made to the consumer's specifications or clearly personalized;
For the supply of goods liable to deteriorate or expire rapidly;
For the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
For the supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
For the supply of alcoholic beverages whose delivery is delayed beyond thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the professional's control;
For maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by them, within the limit of spare parts and work strictly necessary to respond to the emergency;
For the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
For the supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;
Concluded at a public auction;
For the provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or at a specific period;
For the supply of digital content not supplied on a tangible medium, the execution of which has begun after prior express agreement of the consumer and express waiver of their right of withdrawal.
To exercise their right of withdrawal from the order, the customer must notify their decision to withdraw using the withdrawal form provided in the appendix hereto or by means of an unambiguous statement, without justifying reasons. The customer may communicate their decision to withdraw to the micro-enterprise by any means, in particular by sending it by mail to the micro-enterprise at the following address: 4 rue du général de gaulle, 27800 brionne, france or by email to antoine.laure@frenchmadeasy.com.
In the event of notification to the micro-enterprise by the customer of their decision to withdraw, regardless of the means used, the micro-enterprise will send them without delay an acknowledgment of receipt of the withdrawal on a durable medium (in particular by email).
In the event of withdrawal by the customer, the reimbursement of the service(s) which has or have been the subject of the right of withdrawal is made by the micro-enterprise using the same means of payment as that used for the initial transaction, unless the customer expressly agrees on a different means. In any event, this reimbursement will not incur any costs for the customer. The reimbursement is made as soon as possible, and at the latest 14 days from the day the micro-enterprise is informed of the customer's decision to withdraw from their order. In the event of use of the services during the withdrawal period, the customer is considered to have expressly waived their right of withdrawal.
Liability
The micro-enterprise implements all appropriate measures to ensure the customer the provision, under optimal conditions, of a quality service(s). It cannot, however, under any circumstances be held liable for any non-performance or poor performance of all or part of the services provided for in the contract, which is attributable either to the customer, or to the unforeseeable and insurmountable act of a third party extraneous to the contract, or to a case of force majeure. More generally, if the liability of the micro-enterprise were to be engaged, it could in no case accept to compensate the customer for indirect damages or those whose existence and/or quantum would not be established by evidence.
The micro-enterprise cannot be held responsible for damages caused by the misuse of one of its services or by non-compliance with the precautions for use and conditions of hygiene, storage and safety when using one of its products/services.
The site may contain links to other sites not published or controlled by the micro-enterprise, which cannot be held responsible for the operation, content or any element present or obtained through these sites.
The establishment of such links or the reference to any information, articles or services provided by a third party, cannot and should not be interpreted as an express or tacit endorsement, by the micro-enterprise, of these sites and these elements or their contents.
The micro-enterprise is not responsible for the availability of these sites and cannot control their content or validate the advertising, the service(s) and other information disseminated on these websites.
It is expressly stipulated that the micro-enterprise cannot in any case be held responsible, in any way whatsoever, for the case where the computer equipment or the electronic mail of the customers would reject, for example due to an anti-spam, the electronic mails addressed by the micro-enterprise, and in particular, without this list being exhaustive, the copy of the payment receipt, the summary status of the order or the shipment tracking email.
The customer is fully aware of the provisions of this article and in particular the aforementioned guarantees and limitations of liability, essential conditions without which the micro-enterprise would never have contracted.
Security
The customer agrees not to compromise the security of the site. To this end, they agree not to proceed with any fraudulent access and/or maintenance in the information system of the micro-enterprise. The customer may also not damage or hinder the information system of the micro-enterprise. Otherwise, the micro-enterprise may take any measure against them and in particular engage their criminal liability under articles 323-1 and following of the criminal code.
Intellectual property and personal data
All the elements of this site and the site itself, are protected by copyright, trademark law, designs and models and/or all other intellectual property rights. These elements are the exclusive property of the micro-enterprise. All these rights are reserved for the whole world.
The name and trademark, logos, designs and models, stylized letters, figurative trademarks, and all signs represented on this site are and will remain the exclusive property of the micro-enterprise.
No title or right whatsoever to any element or software will be obtained by downloading or copying elements from this site. It is strictly forbidden for the customer to reproduce (except for their personal and non-commercial use), publish, edit, transmit, distribute, show, remove, delete, add to this site and the elements and software it contains, nor to modify them or carry out any work taking them as a basis, nor sell or participate in any sale in connection with this site, the elements of this site or any related software.
The micro-enterprise grants the customer a non-exclusive license to use the site. This license is strictly personal and can in no case be assigned or transferred to any third party whatsoever. The license is granted for the duration of use of the site.
Any use by the customer of the company names, trademarks and distinct signs belonging to the micro-enterprise is strictly prohibited except in case of express prior agreement of the micro-enterprise.
The micro-enterprise understands that data protection and privacy are an issue for all internet users visiting the site. The micro-enterprise undertakes, in accordance with the gdpr regulations, to respect your privacy and to protect your personal data, i.e. capable of identifying you directly or indirectly as a person.
In the context of the order, the micro-enterprise is intended to collect personal data from the customer. The micro-enterprise undertakes to protect the personal data of customers.
The files containing personal data necessary for the order are stored in particular on the servers of the site's host. This service provider ensures compliance with the requirements of the general data protection regulation (gdpr). The micro-enterprise does not communicate and does not trade in the personal data of customers.
At the ordering stage on the site, the customer expressly consents to the collection and processing of their personal data necessary to carry out the orders.
The personal data collected by the micro-enterprise is intended to allow the fulfillment of the order. The various personal data will not be kept longer than necessary for the purposes for which they were collected, including with regard to compliance with legal or tax obligations.
In accordance with the provisions of law no. 78-17 of january 6, 1978, as amended by law no. 2004-801 of august 6, 2004 known as "informatique et libertés", and the general data protection regulation (gdpr), subject to proving your identity, any customer, regardless of their nationality, has a right to access, modify and delete their personal data. Each customer is also entitled to request a limitation of the processing of their data and also has a right to data portability as well as a right to object to the processing of personal data concerning them.
For the purposes of applying this clause and, in particular, to ensure the confidential treatment of customer data, the micro-enterprise has appointed, in accordance with the provisions of the general data protection regulation (gdpr), a data protection officer, who can be contacted at the following address: antoine.laure@frenchmadeasy.com.
In any event, any customer has the right to make any complaint to the cnil.
Newsletter
By checking the box provided for this purpose or by expressly giving their agreement for this purpose, the customer accepts that the micro-enterprise may send them, at a frequency and in a form determined by it, a newsletter (information letter) which may contain information relating to its activity.
When the customer checks the box provided for this purpose in the registration process on the site to place the order, they agree to receive commercial offers from the micro-enterprise for services similar to those ordered.
Customers will have the option to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters (information letters).
Telephone solicitation opposition list
The customer has the possibility to register for free on a telephone solicitation opposition list bloctel (www.bloctel.gouv.fr) so as no longer to be canvassed by phone by a professional with whom they have no current contractual relationship, in accordance with law no. 2014-344 of march 17, 2014 on consumption.
Any consumer has the possibility to register for free on this list on the site https://conso.bloctel.fr/index.php/inscription.php.
Applicable law and jurisdiction
These gtc are governed and interpreted in accordance with french law, without taking into account the principles of conflicts of laws.
In the event of a dispute likely to arise during the interpretation and/or execution of these terms or in relation to these gtc, the customer may decide to submit the dispute with the micro-enterprise to a conventional mediation procedure or any other alternative dispute resolution method.
In accordance with the provisions of the consumer code concerning the amicable settlement of disputes, the micro-enterprise adheres to the e-commerce mediator service anm consommation whose contact details are as follows: 2 rue de colmar, 94300 vincennes, france - https://www.anm-conso.com/.
You can use the mediation service for consumer disputes related to an order placed on the internet.
To find out how to refer the matter to the mediator: https://www.anm-conso.com/site/particulier.php.
Finally, it is recalled that mediation is not mandatory but only proposed in order to resolve disputes by avoiding recourse to justice.
The customer can also go to the european consumer dispute resolution platform set up by the european commission at the following address and listing all the approved dispute resolution bodies in france: https://webgate.ec.europa.eu/odr/.
If this mediation procedure fails or if the customer wishes to bring the matter before a court, the rules of the code of civil procedure will apply.
Appendix 1 withdrawal form
antoine laure
4 rue du général de gaulle, 27800 brionne, france
antoine.laure@frenchmadeasy.com
07 69 13 88 58
I hereby notify you of my withdrawal from the contract relating to the sale of the product(s)/service(s) mentioned below:
Ordered on:
Received on:
Order number:
Customer name:
Customer address:
Date:
Customer signature:
